Do you have further questions or concerns? We are Here to Help! Our Global Customer Support Team is available via Email, WhatsApp or Phone to address any concerns you may have regarding our Products and how NUTRASWISS can benefit your health. You can also send us a message via Facebook or Instagram and we will get back to you as soon as possible!
Frequently Asked Questions
Where are NUTRASWISS products manufactured?
All our products are being developed, manufactured, mixed, packed and labeled 100% in our fully integrated state-of-the-art production and processing facilities in Switzerland. There is no exception to this rule. Therefore, all NUTRASWISS products adhere to the strict quality and food safety regulations of Switzerland and the European Union.
I would like a personal consultation.
We will be happy to advise you personally. Contact us and we will arrange an appointment with you. You can get information and advice free of charge.
How can I pay?
We accept many ways for you to pay: UPI • Bharat QR • All major Debit & Credit Cards • 50+ Netbanking Options • Mobile Wallets • and more! We use our Alliance Partner ICICI Bank as our payment gateway provider and your payments are 100 % secure.
Is my personal data safe with you?
Your personal details will only be used by NUTRASWISS and will not be passed on to third parties. You can find more information in our Privacy Policy.
What are the shipping costs?
Shipping is free for all products across India. You can find more information regarding our shipping / tracking / carriers in our Shipping Policy.
How long until I get my order?
We offer same-day delivery in many cities across India. All other shipments are booked via Express Air Freight and take usually 1 to 5 working days to get delivered. Typically, orders ship out of our warehouse the same day they are ordered. Once your order is shipped, we’ll send you a confirmation email and SMS that includes the tracking details along with the estimated arrival date. You can find more information in our Shipping Policy.
How much can I order?
At this time, there is no limit to how much you can order. So get as much as you need to stock up for the coming weeks and months. We cannot guarantee inventory will last with our recent influx of orders — so if you see something you are interested in, we recommend purchasing as soon as you can!
Are all items in stock?
As of now, most of our items ARE in stock. As individual items sell out, they will be marked with a “sold out” or "out of stock" icon, and you will be unable to add those items to your cart. At all times, we are working hard with our manufacturing facilities and international logistic/supply chain partners to keep as many products available on our site as we can — but again, if you see something you are interested in, we recommend ordering quickly to secure your supply.
How do I know that my order has been received by NUTRASWISS?
As soon as you have placed your order, you will receive a confirmation email from us.
How do I get a login and password?
You can choose your own user name (email) and password when you register.
I wanted to reset my password, but I did not receive an email.
If you did not receive the email to reset your password in your inbox, please check your spam folder. Sometimes the emails end up there.
I have forgotten my password!
Don't worry! You will find the link "Lost your password?" on the left-hand side when trying to login/register. Click on the link and follow the instructions. You will then immediately receive an email to reset your password.
Why does NUTRASWISS use a natural & vegan capsule shell made of plant cellulose?
To ensure easy intake and preservation of nutrients, NUTRASWISS only uses capsules made of plant cellulose for any of its health supplements in capsule form. The stable capsule shell protects the nutrients from heat and moisture. The purely plant-based capsules are suitable for vegetarians and vegans and are also 100% gluten-free.
Does NUTRASWISS have genetically modified products?
We do not use any genetically modified ingredients in our products.
All NUTRASWISS are FSSC 22000 certified - what does that mean?
With the FSSC 22000 (Food Safety System Certification) certification system, NUTRASWISS meets the highest standard in food and nutraceutical production. The FSSC provides a framework for companies to effectively manage food safety and quality management requirements. It demonstrates that the certified company meets the requirements of the authorities, trading partners and consumers. The FSSC 22000 standard is aimed at companies throughout the food chain and is recognized by the Global Food Safety Initiative (GFSI).
What does the EAC marking on the labels mean?
EAC stands for Eurasian Conformity - a product declaration for imports into the EAC (Eurasian Conformity). With the EAC marking on the labels, NUTRASWISS declares that its products meet the requirements and standards of the Eurasian Economic Union described in the technical regulations and are therefore compliant. We use this marking in the context of our import/export activities.